Things that make you go What the F**k?

[Truthsayer]

I think the family needed to get their story straight before attempting to go viral, the wee girls sister in particular

I don't know the whole  ins and outs of this story (obviously),  and I'm not trying to belittle whatever  did take   place  ... but that seems to be the  done thing nowadays.  Get onto Facebook and  rant about something that happened , rather than  take a few minutes, and think about things rationally.

The incident happened before Christmas.. the post went up two days ago (27th). They took more a few minutes... was a number of days to think about things rationally.

They didn't do a very good job of it

Looks clear to me 🤷

[Kidder81]

I think the family needed to get their story straight before attempting to go viral, the wee girls sister in particular

I don't know the whole  ins and outs of this story (obviously),  and I'm not trying to belittle whatever  did take   place  ... but that seems to be the  done thing nowadays.  Get onto Facebook and  rant about something that happened , rather than  take a few minutes, and think about things rationally.

The incident happened before Christmas.. the post went up two days ago (27th). They took more a few minutes... was a number of days to think about things rationally.

They didn't do a very good job of it

Looks clear to me 🤷

You seem really invested in it

[Truthsayer]

I think the family needed to get their story straight before attempting to go viral, the wee girls sister in particular

I don't know the whole  ins and outs of this story (obviously),  and I'm not trying to belittle whatever  did take   place  ... but that seems to be the  done thing nowadays.  Get onto Facebook and  rant about something that happened , rather than  take a few minutes, and think about things rationally.

The incident happened before Christmas.. the post went up two days ago (27th). They took more a few minutes... was a number of days to think about things rationally.

They didn't do a very good job of it

Looks clear to me 🤷

You seem really invested in it

Invested in seeing PSNI treating people properly. Aren't you?  Two weeks ago footage of PSNI officer in Cookstown (who remains on duty) boot a 16-year-old boy in the head. Is that not a matter of concern? 

[general_lee]

I can't imagine what it's like for the parents and sister to manage this wee girl's condition. Anyone else have any experience? I'm sure it's challenging at the best of times, and had someone made a throwaway remark about a leash to me, I don't think calling the PSNI would have been my first course of action.

[AustinPowers]

I'm not  referring to this specific case ,but  not everyone in a job that deals  with the public  are  a mental health  specialist, so  I'd say it is very difficult  for the average worker to know what  to do in a certain situation.

[APM]

I'm not  referring to this specific case ,but  not everyone in a job that deals  with the public  are  a mental health  specialist, so  I'd say it is very difficult  for the average worker to know what  to do in a certain situation.

Treating people with a bit of humanity doesn't require a training course!

[Tony Baloney]

The PSNI have made a statement agree with it or not - has there been anything from the 2 franchise holders who would have access to internal cctv?

Regardless of the background those of you creating some sort of conspiracy by the parents need to get a grip. I'd like to have seen the decision-making process leading up to the young lady being manhandled off the premises. I have a young fella with special needs and when he's fixated on getting something there is no turning him so maybe the conclusion was that they had no other option. However, if the staff had any wit it should never have come to that - give the wee girl the DVD and ring in the 2 quid the next day if needs be.

[trileacman]

The PSNI have made a statement agree with it or not - has there been anything from the 2 franchise holders who would have access to internal cctv?

To be fair to the franchise holders what would be achieved by releasing the cctv apart from embarrassing the family and the store even more? Surely the need to be decent would trump the desire to be vindicated.

[AustinPowers]

I'm not  referring to this specific case ,but  not everyone in a job that deals  with the public  are  a mental health  specialist, so  I'd say it is very difficult  for the average worker to know what  to do in a certain situation.

Treating people with a bit of humanity doesn't require a training course!

I did say I wasn't  referring to this  specific case.

Say for example, a child with  special needs  wants an ice cream, but the flavour they want  has run out. Child flips out (for the  want of a better term), and  shop asst tries to calm the child. Maybe  instinct would be to  offer an alternative,  apologise or pat their hand/arm  to try and calm them. Maybe the child doesn't like being  touched  , and flips out  even more, smashing up the place. 

Could  you handle that  situation? I'm not sure I could. In fact, I'm  certain I couldn't

[Tony Baloney]

The PSNI have made a statement agree with it or not - has there been anything from the 2 franchise holders who would have access to internal cctv?

To be fair to the franchise holders what would be achieved by releasing the cctv apart from embarrassing the family and the store even more? Surely the need to be decent would trump the desire to be vindicated.

I didn't mean to release the cctv but there could be something on there to accept/reject the narrative and at least release a statement to either apologise and offer some weasel words on how you'll learn from this as an organisation, or back your staff. They seem to have done neither and instead of offering leadership are hiding in the background letting the store staff take the heat (with the PSNI). 

[Duine Inteacht Eile]

I'm not  referring to this specific case ,but  not everyone in a job that deals  with the public  are  a mental health  specialist, so  I'd say it is very difficult  for the average worker to know what  to do in a certain situation.

Treating people with a bit of humanity doesn't require a training course!

We've no idea what situation they were facing though. Of course people should always be treated with humanity but let's not pretend that the average person couldn't falter on this when they are in a state of genuine fear.

This (from the article posted in this thread) is how the trained staff of a special needs school reacted to a previous incident where the girl became dysregulated and began attacking staff,

The report stated that staff created a safe space between them and Katie for "safety reasons", but stayed close enough to "provide support if needed".
The report also described unsuccessful attempts by staff to "stabilise" Katie and then staff "disengaged".
Then, when she began to harm herself....
At this point, staff deemed this was causing her significant harm and decided further "restrictive physical intervention" was required.

The video doesn't look good in isolation but there are circumstances where people need to be physically removed from situations to stop harm coming to people, including themselves.

I'm not saying that there wasn't wrong done on to this girl and her family by the way but that without full context, it's easy but unfair for us to judge the actions of people.

[general_lee]

I'm not  referring to this specific case ,but  not everyone in a job that deals  with the public  are  a mental health  specialist, so  I'd say it is very difficult  for the average worker to know what  to do in a certain situation.

Treating people with a bit of humanity doesn't require a training course!

We've no idea what situation they were facing though. Of course people should always be treated with humanity but let's not pretend that the average person couldn't falter on this when they are in a state of genuine fear.

This (from the article posted in this thread) is how the trained staff of a special needs school reacted to a previous incident where the girl became dysregulated and began attacking staff,

The report stated that staff created a safe space between them and Katie for "safety reasons", but stayed close enough to "provide support if needed".
The report also described unsuccessful attempts by staff to "stabilise" Katie and then staff "disengaged".
Then, when she began to harm herself....
At this point, staff deemed this was causing her significant harm and decided further "restrictive physical intervention" was required.

The video doesn't look good in isolation but there are circumstances where people need to be physically removed from situations to stop harm coming to people, including themselves.

I'm not saying that there wasn't wrong done on to this girl and her family by the way but that without full context, it's easy but unfair for us to judge the actions of people.

The whole incident of course could have been easily prevented if someone was a little less of a jobsworth and perhaps used a bit more common sense. If someone came into me as I was in the process of closing my shop pleading to spend money on their (clearly special needs) child, I'd take the inconsequential amount of money and leave it for the morning to complete the transaction. I still can't get my head round why the employee(s) just didn't use a bit of cop on.

it's easy but unfair for us to judge the actions of people.

I don't think there's anything unfair about judging someone who made the comment about a leash, which is why I suspect the sister has went public.

[Duine Inteacht Eile]

That isn't an acceptable comment but of course it is unfair to judge until you know what you are judging it against.

I would view a 40 year old male manager under zero threat saying it callously completely differently to how I would view it being said by a 17 year old female employee with her own ASD condition who is being physically assaulted at the time.

Maybe you wouldn't and I get that either way it's not very nice for her family to hear but context is important in everything.

[tintin25]

Sister on Good Morning Britain now

[general_lee]

That isn't an acceptable comment but of course it is unfair to judge until you know what you are judging it against.

I would view a 40 year old male manager under zero threat saying it callously completely differently to how I would view it being said by a 17 year old female employee with her own ASD condition who is being physically assaulted at the time.

Maybe you wouldn't and I get that either way it's not very nice for her family to hear but context is important in everything.

I appreciate that but you're going into hypotheticals. We don't know anything about who said it, or if it was even said at all (though I've no reason to doubt the claim). The sister is a fairly intelligent woman and not some Karen looking a claim.