i pods

[Main Street]

The  drawback with ordering an engraved iPod (personalized product) is that you lose the  right of return for exchange or refund unless it is dead on arrival.

I have had no problems with ordering from Apple.com
they have a fast free delivery service even at peak times.

I have an Ipod classic which still doesn't seem to work properly despite having been restored once & reset

What is not working properly with your iPod?

[Rma13]

Sometimes it will cut off in the middle of a song, other times it freezes as I'm trying to scroll through various menus & the graphics for the albums, sometimes they appear, sometimes they don't!

As regards Apples delivery, this is where all my problems stemmed from, after the delivery company leaving a note to say they'd be calling the next day, I rang them to arrange delivery so that I could be there, I'd already missed them twice.  I took the day off work specifically & waited all day on a delivery that never arrived.  I rang them on the Monday & the phone call which I had made to specify a delivery date had never been actioned!  I had 3 or 4 weeks constant hassle with Apple & although things were resolved in the end 4 or 5 weeks after my initial order I still would never recommend shopping online with them, it's easier to go in & get what you want in a shop & the prices seem to be the same.

[Main Street]

Sounds like a dud.

Does resetting
menu + Select 
Work at unfreezing?

Have you tried the 5 r´s
http://www.apple.com/support/ipod/five_rs/

I suppose Id start from scratch reformat the iPod drive on the computer
then install the software in iTunes

[Rma13]

My thoughts exactly!

Haven't tried that resetting menu + select thing, will give it a go.

Yep the first thing I did was check out 5 r's, nothing seems to have worked, as I said only for all the hassle with the delivery  I would seriously consider returning it.

Thanks for the help, my first Ipod & the whole situation has been a disaster from start to finish!