Author Topic: Letter of complaint  (Read 2128 times)

youngfella

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Letter of complaint
« on: March 12, 2008, 09:12:46 AM »
Hi,
Miss youngfella and meself ordered a takeaway pizza form a well known pizza joint. It was very poor for the amount I paid. So im going to write a Letter of complaint to the head of customer services. However i have never done this before & i dont know what to say. Can anyone please help?

thanks G
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Zapatista

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Re: Letter of complaint
« Reply #1 on: March 12, 2008, 09:36:47 AM »
I receive these all the time.  :D :D

Note pad papper raher than an A4 sheet is better. Hand writing is better too unless you are sending an email.

Anyway - Paragraph 1-  Tell tham you are writing to make a complaint. Or say as a costumer you would like to bring to their attention your recent experience. Include when and where. (2 - 3 Lines tops)

Paragraph 2 -Tell them the complaint. Include your disappointment but don't get angry.

Paragraph 3 - Say you hope this info can help with their service and are looking forward to the responce in the hope of returning your confidence in them. If you where happy with them before then say that too.

 Keep it short. Sing it as 'yours sincerely'.

Keep it short.

youngfella

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Re: Letter of complaint
« Reply #2 on: March 12, 2008, 09:41:43 AM »
OO Zapatista your very good thanks a million mate.

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downredblack

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Re: Letter of complaint
« Reply #3 on: March 12, 2008, 11:04:03 AM »
Or you could try something like this .....

Dear Cretins,
 
I have been an NTL customer since 9th July 2001, when I signed up for your 3-in-one deal for cable TV, cable modem, and telephone. During this three-month period I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions. Please allow me to provide specific details,so that you can either pursue your professional perogative, and seek to rectify these difficulties - or more likely (I suspect) so that you can have some entertaining reading material as you while away the working day smoking B&H and drinking vendor-coffee on the bog in your office:
My initial installation was cancelled without warning, resulting in my spending an entire Saturday sitting on my fat arse waiting for your technician to arrive. When he did not arrive, I spent a further 57minutes listening to your infuriating hold music, and the even more annoying Scottish robot woman telling me to look at your helpful website....HOW?
I alleviated the boredom by playing with my testicles for a few minutes- an activity at which you are no-doubt both familiar and highly adept.The rescheduled installation then took place some two weeks later,although the technician did forget to bring a number of vital tools -such as a drill-bit, and his cerebrum. Two weeks later, my cable modem had still not arrived. After 15 telephone calls over 4 weeks my modem arrived... six weeks after I had requested it, and begun to pay for it.
I estimate your internet server's downtime is roughly 35%... hours between about 6pm -midnight, Mon-Fri, and most of the weekend. I amstill waiting for my telephone connection. I have made 9 calls on my mobile to your no-help line, and have been unhelpfully transferred to a variety of disinterested individuals, who are it seems also highly skilled bollock jugglers.
I have been informed that a telephone line is available (and someone will call me back); that no telephone line is available (and someone will call me back); that I will be transferred to someone who knows whether or not a telephone line is available (and then been cut off);that I will be transferred to someone (and then been redirected to ananswer machine informing me that your office is closed); that I will betransferred to someone and then been redirected to the irritating Scottish robot woman...and several other variations on this theme.
Doubtless you are no longer reading this letter, as you have at least a thousand other dissatisfied customers to ignore, and also another one of those crucially important testicle-moments to attend to. Frankly I don't care, it's far more satisfying as a customer to voice my frustration's in print than to shout them at your unending hold music. Forgive me,therefore, if I continue.
I thought BT were shit, that they had attained the holy piss-pot of god-awful customer relations, that no-one, anywhere, ever, could be more disinterested, less helpful or more obstructive to delivering service to their customers. That's why I chose NTL, and because, well, there isn't anyone else is there? How surprised I therefore was, when I discovered to my considerable dissatisfaction and disappointment what a useless shower of b**tards you truly are. You are sputum-filled pieces of distended rectum incompetents of the highest order. 
British Telecom - w**kers though they are - shine like brilliant beaconsof success, in the filthy puss-filled mire of your seemingly limitless inadequacy. Suffice to say that I have now given up on my futile and foolhardy quest to receive any kind of service from you. I suggest that you cease any potential future attempts to extort payment from me for the services which you have so pointedly and catastrophically failed to deliver - any such activity will be greeted initially with hilarity and disbelief quickly be replaced by derision, and even perhaps bemused rage. I enclose two small deposits, selected with great care from my cats litter tray, as an expression of my utter and complete contempt for both you and your pointless company. I sincerely hope that they have not become desiccated during transit - they were satisfyingly moist at the time of posting, and I would feel considerable disappointment if you did not experience both their rich aroma and delicate texture. Consider them the very embodiment of my feelings towards NTL, and its worthless employees.
Have a nice day - may it be the last in you miserable short life, you irritatingly incompetent and infuriatingly unhelpful bunch of t**ts.

John

behind the wire

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Re: Letter of complaint
« Reply #4 on: March 12, 2008, 11:20:59 AM »
sounds like ntl alright
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youngfella

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Re: Letter of complaint
« Reply #5 on: March 12, 2008, 12:41:27 PM »
Id say orange could compeat with them in term of uselessness and wanky customer service, ha an oxmoron if there ever was one!
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Zapatista

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Re: Letter of complaint
« Reply #6 on: March 22, 2008, 12:03:17 PM »
Any responce Youngfella?

youngfella

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Re: Letter of complaint
« Reply #7 on: March 22, 2008, 03:53:41 PM »
Yes, the lady said she would be deal with the matter and get back to me, two weeks ago. So i wrote to her yesterday, say that could not believe the way i was being treated and that i felt very let down in the matter. going to see what she says then possibly write to the top brass. what you think?
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Zapatista

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Re: Letter of complaint
« Reply #8 on: March 22, 2008, 04:33:53 PM »
Aye. Don't let them longfinger you.

Sign it-

In anticipation of a prompt responce,

Youngfella. ;D


tyssam5

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Re: Letter of complaint
« Reply #9 on: March 23, 2008, 09:41:30 AM »
Name names - who gave you this shitty pizza and what was wrong with it. the courts have established your right to comment without fear of litigation, so go for it!

carnaross

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Re: Letter of complaint
« Reply #10 on: March 23, 2008, 09:51:33 AM »
I find letters of complaint directed to the Chief Executive tend to get serious attention. They are the last thing they want to deal with, so the downward attitude is a mite stronger that the upward attitude. Oh, and it's quicker.
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youngfella

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Re: Letter of complaint
« Reply #11 on: March 23, 2008, 01:29:36 PM »
Im going to wait and see what the women says first and if the bitch keeps giving me the deaf hear ill report the CE of the company, the company is papa johns pizza, the pizza looked like someone has shit all over it, was bbq sauce. the wedges were undercooked. more importantly the miss wasny happy :(
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Ryano

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Re: Letter of complaint
« Reply #12 on: March 24, 2008, 11:52:41 AM »
Im going to wait and see what the women says first and if the bitch keeps giving me the deaf hear ill report the CE of the company, the company is papa johns pizza, the pizza looked like someone has shit all over it, was bbq sauce. the wedges were undercooked. more importantly the miss wasny happy :(

Papa Johns is part of Supermacs. Pat McDonagh is the big chief you should be directing your NTL style letter to...........

Solomon Kane

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Re: Letter of complaint
« Reply #13 on: March 24, 2008, 12:01:18 PM »
Hi,
Miss youngfella and meself ordered a takeaway pizza form a well known pizza joint. It was very poor for the amount I paid. So im going to write a Letter of complaint to the head of customer services. However i have never done this before & i dont know what to say. Can anyone please help?

thanks G

Goodfellas? I'm sure someone from the Irish News could help you out if it is.