vodafone/mobile phones query

Started by charlie stubbs, July 01, 2009, 09:34:35 PM

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charlie stubbs

Last july cancelled my contract with these dicks and they rang me torturing me to get another contract.

made up that was going to oz this aug and that couldnt take another contract the guy said can do you 12 month contract.

i said fair enough.  sent out an upgraded fone to my work though had no terms and conditions. 

got my 1st bill was happy enough line rental 17.50, though this will do me a year. 

started experiencing real signal diffs ie cant answer or make calls in the house, my mum and sister 2 diff networks and have no problem. 

in jan came down with the flu hada ring in sick to work but couldnt with my mob due to signal in my house fucked off hada get outta bed to use house fone so rang to complain. (obv had use house fone todo this)

rang raging said was cancelling my contract.  fella said that would cost me £400 or something i was like why so dear?told me had contract to march 2010.  wee p***k put me down 4 18 months anyway.  wasnt happy the guy told me he cud give me a signal booster to help the signal.  sent him 2 emails and still waiting on it. 

after this i wrote a letter complaining of the coverage and more importantly the length of the contract, stating that i was going to oz in august and i knew this at the time i would be an idiot to take an 18 month contract

they told me i could give the contract to a family member.  if i cant use the phone in the house they are hardly going to want to take the contract.

i keep reiterating that if they record their calls why cant i get a copy of the conversation? 

sent an e-mail saying wasnt happy got no response.  went into vodafone shop in may, fella still didnt get back to me.  rang tonight and my option is to pay £246 to get it cancelled.  im not going to give them the money though im that pissed off.  anyone had similiar problem or what to do next? Know that i will get a bad credit rating though coz mobile companies in general are b******* and it happened me before

Archie Mitchell

Did they send you terms and conditions of the new contract when you agreed to it? As any time I upgraded my contract to a new one, they sent me out the terms and conditions?

charlie stubbs

no, but the fella i spoke to the night says it states here we sent ou them and it was an 18 month contract.

Archie Mitchell

Can they show you what you upgraded to and when?

mournerambler

Quote from: charlie stubbs on July 01, 2009, 09:34:35 PM
Last july cancelled my contract with these dicks and they rang me torturing me to get another contract.

made up that was going to oz this aug and that couldnt take another contract the guy said can do you 12 month contract.

i said fair enough.  sent out an upgraded fone to my work though had no terms and conditions. 

got my 1st bill was happy enough line rental 17.50, though this will do me a year. 

started experiencing real signal diffs ie cant answer or make calls in the house, my mum and sister 2 diff networks and have no problem. 

in jan came down with the flu hada ring in sick to work but couldnt with my mob due to signal in my house fucked off hada get outta bed to use house fone so rang to complain. (obv had use house fone todo this)

rang raging said was cancelling my contract.  fella said that would cost me £400 or something i was like why so dear?told me had contract to march 2010.  wee p***k put me down 4 18 months anyway.  wasnt happy the guy told me he cud give me a signal booster to help the signal.  sent him 2 emails and still waiting on it. 

after this i wrote a letter complaining of the coverage and more importantly the length of the contract, stating that i was going to oz in august and i knew this at the time i would be an idiot to take an 18 month contract

they told me i could give the contract to a family member.  if i cant use the phone in the house they are hardly going to want to take the contract.
i keep reiterating that if they record their calls why cant i get a copy of the conversation? 

sent an e-mail saying wasnt happy got no response.  went into vodafone shop in may, fella still didnt get back to me.  rang tonight and my option is to pay £246 to get it cancelled.  im not going to give them the money though im that pissed off.  anyone had similiar problem or what to do next? Know that i will get a bad credit rating though coz mobile companies in general are b******* and it happened me before

It's a mobile phone clearly designed to be used on the move (away from somewhere that has a landline readilly available) Charlie & i'd imagine most people would have a land line at home, therefore would it really matter if it doesn't work at home, I have an 02 phone which has a poor signal where I live but I am still able to manage, maybe you should have checked out the Vodafone coverage in your area before agreeing to the contract ???

thebigfella

Quote from: mournerambler on July 01, 2009, 10:28:30 PM
Quote from: charlie stubbs on July 01, 2009, 09:34:35 PM
Last july cancelled my contract with these dicks and they rang me torturing me to get another contract.

made up that was going to oz this aug and that couldnt take another contract the guy said can do you 12 month contract.

i said fair enough.  sent out an upgraded fone to my work though had no terms and conditions. 

got my 1st bill was happy enough line rental 17.50, though this will do me a year. 

started experiencing real signal diffs ie cant answer or make calls in the house, my mum and sister 2 diff networks and have no problem. 

in jan came down with the flu hada ring in sick to work but couldnt with my mob due to signal in my house fucked off hada get outta bed to use house fone so rang to complain. (obv had use house fone todo this)

rang raging said was cancelling my contract.  fella said that would cost me £400 or something i was like why so dear?told me had contract to march 2010.  wee p***k put me down 4 18 months anyway.  wasnt happy the guy told me he cud give me a signal booster to help the signal.  sent him 2 emails and still waiting on it. 

after this i wrote a letter complaining of the coverage and more importantly the length of the contract, stating that i was going to oz in august and i knew this at the time i would be an idiot to take an 18 month contract

they told me i could give the contract to a family member.  if i cant use the phone in the house they are hardly going to want to take the contract.
i keep reiterating that if they record their calls why cant i get a copy of the conversation? 

sent an e-mail saying wasnt happy got no response.  went into vodafone shop in may, fella still didnt get back to me.  rang tonight and my option is to pay £246 to get it cancelled.  im not going to give them the money though im that pissed off.  anyone had similiar problem or what to do next? Know that i will get a bad credit rating though coz mobile companies in general are b******* and it happened me before

It's a mobile phone clearly designed to be used on the move (away from somewhere that has a landline readilly available) Charlie & i'd imagine most people would have a land line at home, therefore would it really matter if it doesn't work at home, I have an 02 phone which has a poor signal where I live but I am still able to manage, maybe you should have checked out the Vodafone coverage in your area before agreeing to the contract ???

You also have 14 day money back guarantee, so if the signal was rubbish you could have returned it and canceled the contract.