Don't get me started about these C**nts...Took 120 euro out with my debit card on wednesday from a AIB machine...Two seperate amounts of £111 were debited from my a/c....Phoned this morning to see why and the cocky wee runt on the phone told me that i took 120 euro out twice..He told me the exact times and they were 15 seconds between each other...I asked how am i supposed to get my card and cash out...back in again..put the pin in and take more cash out in that space of time???
Hadn't a answer for me but told me he couldnt put the cash back in my a/c...Had to cancel my card and wait to they investigate it for between 2-3 weeks(depending on the backlog) before they will refund my money...
Now i'm stuck without my debit card and £111 out of pocket.....If i had of really needed that money i was screwed!!
Dont take any Euro from the AIB euro machine at the front of the city hall in Belfast!!
Rant Over ( had to get that off my chest!!)
How could you withdraw £111?
Did you ask it for £1,110 and divide it by 10?
I presume ur taking the piss, and i have risen to it?
He took out 120 euro = £111 ::)
Quote from: muppet on February 14, 2009, 06:09:40 PM
How could you withdraw £111?
Did you ask it for £1,110 and divide it by 10?
Do you work in the banking sector as well muppet?
Quote from: The Watcher Pat on February 14, 2009, 06:41:44 PM
Quote from: muppet on February 14, 2009, 06:09:40 PM
How could you withdraw £111?
Did you ask it for £1,110 and divide it by 10?
Do you work in the banking sector as well muppet?
I certainly do not work in the banking sector but if I did I would allow you to withdraw £111 if you wanted.
Quote from: muppet on February 14, 2009, 06:46:39 PM
Quote from: The Watcher Pat on February 14, 2009, 06:41:44 PM
Quote from: muppet on February 14, 2009, 06:09:40 PM
How could you withdraw £111?
Did you ask it for £1,110 and divide it by 10?
Do you work in the banking sector as well muppet?
I certainly do not work in the banking sector but if I did I would allow you to withdraw £111 if you wanted.
Your the sort of person we need in banks then!!! ;)
Quote from: The Watcher Pat on February 14, 2009, 06:48:17 PM
Quote from: muppet on February 14, 2009, 06:46:39 PM
Quote from: The Watcher Pat on February 14, 2009, 06:41:44 PM
Quote from: muppet on February 14, 2009, 06:09:40 PM
How could you withdraw £111?
Did you ask it for £1,110 and divide it by 10?
Do you work in the banking sector as well muppet?
I certainly do not work in the banking sector but if I did I would allow you to withdraw £111 if you wanted.
Your the sort of person we need in banks then!!! ;)
Unfortunately the banks are full of muppets.
Quote from: The Watcher Pat on February 14, 2009, 05:48:33 PM
Don't get me started about these C**nts...
Its how you speak to them chief!!
Went in yesterday to the Ulster Bank and sweet-talked a £60 referral charge refund.......just batted my eyelashes and bada-bing.
My missus works in a bank,and she loves to watch me bank. . . . . . . . my money.
I'd ring them up again. Tell that lad he has 24 hours to put the money back in your account or you are going to move your account, loans, mortgage away from them immediately as a matter o principle. Explain you are a long time customer etc etc. I have had similar issues with Ulster Bank in the past and after a bit of an argument on the phone I just told the girl exactly the above and withing 10 minutes I had a call back agreeing to a refund.
Quote from: mylestheslasher on February 15, 2009, 09:56:06 AM
I'd ring them up again. Tell that lad he has 24 hours to put the money back in your account or you are going to move your account, loans, mortgage away from them immediately as a matter o principle. Explain you are a long time customer etc etc. I have had similar issues with Ulster Bank in the past and after a bit of an argument on the phone I just told the girl exactly the above and withing 10 minutes I had a call back agreeing to a refund.
I'm going to do that on Monday morning in the branch....might move my a/c anyway to Ulster bank I heard if you have your salary put in there they will give you £50 extra for the first 3 months...
Quote from: The Watcher Pat on February 15, 2009, 10:12:31 AM
Quote from: mylestheslasher on February 15, 2009, 09:56:06 AM
I'd ring them up again. Tell that lad he has 24 hours to put the money back in your account or you are going to move your account, loans, mortgage away from them immediately as a matter o principle. Explain you are a long time customer etc etc. I have had similar issues with Ulster Bank in the past and after a bit of an argument on the phone I just told the girl exactly the above and withing 10 minutes I had a call back agreeing to a refund.
I'm going to do that on Monday morning in the branch....might move my a/c anyway to Ulster bank I heard if you have your salary put in there they will give you £50 extra for the first 3 months...
Fifty quid a week or a month??
TWP, only one way to process a complaint to the bank. Write (emphasis on the write) a letter by reg post to the smart ass's manager...cc it to the head office complaint section.
If you don't get a response within 7 days, off to the ombudsman you go.
Then you will get a grovelling apology at the least.....a girl in my office got flowers sent to her by the local branch after she was rudely treated and went to the Ombudsman.
Important thing to remember is phone calls/ emails get you noehere.
I used to woprk in a bank branch for 8 years and i hated c**ts like ye. Always complaning about everything to a customer rep. in a branch as if they make all the policy decisions and have access to every little thing.
in a case like this - unsure if you are aib customer or not. there is a process that normally takes 10 working days. it gets logged in the branch. they report it to their it/atm section you take up the query with the same dept in another bank. they then look at the log from their atm that the error was on and contact the branch where the error occured. they balance the machine and find that they have more money hten they should. they contact their it/atm who inform your bank. the money is transfer and you are given your money back. i always liked to make a calender note fo 10m working days time and take contact details to ring the customer and let them know the money is back. always trying to exceed customer expectation ;D ;D
If you are short on cash as a result of this they should give you a temp o/d and refund all charges if used. As for cancelling your card, i probably wouldnyt have done this as the times suggest it is a technical fault with the atm not a skimming device.
it takes this long as there are hundreds of queries a day, most are complete rubbish and a waste of everyone times. i Had a women once you argued with me that a laser transaction had gone through in a phacmacy for 50 euro to much in December. she had just got statements in march and noticed the transaction. for about 30 minutes she roared about everything that the bank does to make her life a misery etc. etc. while i told her the process of getting the receipt to see if she signed it etc. etc. i also checked the transaction and noticed it was 50 euro cash back. i asked if she got cash back. she told me there is the proof she'd been robbed she didnt get cash back. again another rant of how the bank was accusing her of all sorts. I asked again as it was before Xmas and maybe she had got a present for someone. light switch in her head time. she bought the Xmas tree that day. i then got told she should get statements every month instead of 3 and she might remember. i advised her of internet, telephone banking and if she wanted statements every month it cost 1 euro a month, every 3 mths was free. another robbing bastards comment and she left.
i'd say i got a least one or 2 of these type situations a week. in summary take it easy on your bank officals unless they are really stupid. we dont like getting shouted at liek everyone else.
The customer is always right.
If bank officials looked after their customers there wouldnt be these problems
Quote from: PadraicHenryPearse on February 16, 2009, 05:09:13 AM
I used to woprk in a bank branch for 8 years and i hated c**ts like ye. Always complaning about everything to a customer rep. in a branch as if they make all the policy decisions and have access to every little thing.
well who else has joe public to complain to? You are the face/voice of the bank and of course you're going to get the abuse.
Just back from my branch there....One amount of £111 has been taken from my a/c and the other £111 is pending...Waiting for AIB to claim it....As they didn't claim it along with the first one they are telling me that it must be a mistake on their part and now i have to wait for AIB to claim the money or cancell it...Which can apparently be up to 6 month...but i have now done some ATM query thing which can take up to 2 weeks...Its a complete joke even the guy in the branch says he knows that i couldn't have made the both transactions but can't cancel it now!!!
A few weeks back i got about 6 calls from the First trust and the letters the whole works saying that my account was over drawn by x amount. So i eventually phoned them up and i told them that i was only using the £100 over draft system that i had used on thousands of occassions. They told me there was no over draft account set up on my account. So i ask them then how was i able to use it so many times. We eventually worked out that it was an account that i had sat up when i was a student (thus incurring no charges for going into a 100 overdraft) But this muppet on the other end was still telling me that there was no over draft.
I let him rant on then ( and this is a clinker) he said that i should set up an overdraft account (with charges) No it would take you to be the brightest spark in the world to work out that you don't replace an over draft account that is free of charge with one that is. I told him i would sort it out. I never bothered my ass but i got one more letter from them concerning the same thing about two months ago. I phoned up again, this time i got a guy again. I explain the whole thing and he told me to let it ride because it is free of charge. I haven't heard anymore from them.
Quote from: PadraicHenryPearse on February 16, 2009, 05:09:13 AM
I used to woprk in a bank branch for 8 years and i hated c**ts like ye. Always complaning about everything to a customer rep. in a branch as if they make all the policy decisions and have access to every little thing.
I worked in a branch for a couple of years as well and this is completely right. I used to love it when customers came in and said im changing banks which left me thinking to myself please go ahead I couldnt give a flying f**k if you do or not! People used to throw that "threat" out a couple of times per week.
Quote from: johnneycool on February 16, 2009, 10:30:19 AM
Quote from: PadraicHenryPearse on February 16, 2009, 05:09:13 AM
I used to woprk in a bank branch for 8 years and i hated c**ts like ye. Always complaning about everything to a customer rep. in a branch as if they make all the policy decisions and have access to every little thing.
well who else has joe public to complain to? You are the face/voice of the bank and of course you're going to get the abuse.
Why the need for abuse though? You can make your point without abusing, the people you're abusing are only doing a job.
The customer is always right my arse, I think the hell with that bollocks and those working behind a counter in a bank or shop or wherever should be able to say what they want to the customers. Most people only abuse them because they know the person they are abusing can't answer back.
Have you ever tried dealing with BT customer service?
Quote from: Hardy on February 16, 2009, 10:17:59 PM
Have you ever tried dealing with BT customer service?
Yes hardy, my experiences have been detailed several times on this board.
Mine too. I had a different one today, though. So, for balance ....
I rang them to ask what broadband speed I was paying for, as I wasn't sure. She said "there seems to be a problem - you were downgraded from 2 kbps to 1 in November". So I went off on one - nobody told me, what are they playing at, I'm still paying the same, etc. So she said she'd check and call me back. She did (amazing). "I was wrong", she said. "It's not that you were downgraded - you weren't upgraded to 3 kbps when you should have been - free. But we've done it now". And I checked and they had! It's probably a trick, though. There's some catch I haven't thought of. They've never done anything right before.
Quote from: tyroneboi on February 16, 2009, 03:55:34 PM
Quote from: PadraicHenryPearse on February 16, 2009, 05:09:13 AM
I used to woprk in a bank branch for 8 years and i hated c**ts like ye. Always complaning about everything to a customer rep. in a branch as if they make all the policy decisions and have access to every little thing.
I worked in a branch for a couple of years as well and this is completely right. I used to love it when customers came in and said im changing banks which left me thinking to myself please go ahead I couldnt give a flying f**k if you do or not! People used to throw that "threat" out a couple of times per week.
I worked in a bank for a few years too, glad I don't anymore, the abuse you got from customers was unreal, usually because they had a bad day & needed someone to moan to, I say go get a fckn shrink to let your abuse out on & see how much that costs you. That whole customer is right is American bullshit, the serial complainer customer tended to be wrong most of the time, usually they forgot a transaction, they where blatently lieing or they where drunk at the time of the transaction & in fact it was more than often the customers who never complained who had genuine fck ups on their accounts & they usually where very nice & gratefull when you noticed it and went out of the way to rectify the problem. As soon as I finished in the bank I made sure to go into their shops, pubs, surgeries, garages, ring their civil servant departments and moan about every possible little fck up they made, they got the point.
Money refunded today...Happy days didnt take as long as i thought after all...5 day's..Still shouldn't have happened in the first place though, and should have been refunded immediately.
But got it back in the end!
what will i do here,done a crdit card tranfer fromone card to interest free card 2mths ago,got the balance saying £0 on transferred card but the amount hasn't shown on two statements from new card,will it get lost in the system?
Quote from: rootthemout on February 17, 2009, 09:33:44 PM
what will i do here,done a crdit card tranfer fromone card to interest free card 2mths ago,got the balance saying £0 on transferred card but the amount hasn't shown on two statements from new card,will it get lost in the system?
I would leave the amount you transfered below the credit limit incase they add it on...They will then charge you if you go over the limit. I think there's a limit as to when they can claim the money from the transfer possibly up to 6 mths...Not 100% sure though. I know if you pay for something on debit card the company you pay have 6 mths to claim the money..It just sits as a pending transaction until they claim the money.