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Non GAA Discussion => General discussion => Topic started by: Tony Baloney on January 18, 2008, 11:39:07 AM

Title: Broadband Advice
Post by: Tony Baloney on January 18, 2008, 11:39:07 AM
I got a BT Broadband router for my new house yesterday but the green ASL does not light up on the router. I have an alarm auto-dialler spurred off the master BT socket and I wouldn't be able to micro-filter the alarm - would this be causing the issue? I've pulled out all the other phone lines in the house also but still no light on the router! Any ideas or anyone with similar issues?
Title: Re: Broadband Advice
Post by: Star Spangler on January 18, 2008, 11:43:46 AM
Can you temporarily disconnect the alarm and see if that's the problem?
Title: Re: Broadband Advice
Post by: Gnevin on January 18, 2008, 11:54:21 AM
Quote from: Tony Baloney on January 18, 2008, 11:39:07 AM
I got a BT Broadband router for my new house yesterday but the green ASL does not light up on the router. I have an alarm auto-dialler spurred off the master BT socket and I wouldn't be able to micro-filter the alarm - would this be causing the issue? I've pulled out all the other phone lines in the house also but still no light on the router! Any ideas or anyone with similar issues?
Spent some time working for BT tech support . Their backbone (the lines outside your house)seem to be shit , Unplug everything from the phones . Make sure to get the alarm and Sky. See if that makes a different, If not ring support and say you will on speak to on shore support ,this will save you weeks of messing . The will probably tell you about a BT wholesale visit which won't happen , after this call again and ask to speak to  the Chairman's office. Also make sure to tell them too keep your case open in their system .
Title: Re: Broadband Advice
Post by: rrhf on January 18, 2008, 12:13:39 PM
Whats the best value wireless Broadband/ calls in /vision package available in the North these days?  What are the options?  have sky+ TV in but only on s 15.99 per month package, love the hard drive recording feature, have a wireless lap top, very interetsed in these guys that download all TV on the internet, about to get a n95 i smart phone too, but couldnt change a tune on an ipod.  Im hopefully about to become technologically up to date, can anyone help?
Title: Re: Broadband Advice
Post by: Tony Baloney on January 18, 2008, 12:56:05 PM
QuoteTheir backbone (the lines outside your house)seem to be shit

You have a point - when I first rang BT they told me I was too far from the exchange and that any broadband connection I could get wouldn't be worth having. Sky told me it would be grand so got all their gear and it didn't work (like BT no green signal light). BT then said they could after all offer me a limited broadband service up to 2MB based on a line test to my house. Needless to say I'm less than impressed with their boasts of 100% broadband coverage in the wee six!

I have Cat5 throughout the house and it is hard-wired into the alarm so it's not like I can disconnect an RJ-45 at the alarm auto-dialler box and I don't want to have to rip out the connection to the alarm. Mainly because I couldn't put it back together again. But I take the point that unless I get this isolated (I've disconnected all other phones and Sky+ phone connection) I'll not know if it is causing an issue or not. Shite!

I'm the only person I know that doesn't have broadband!
Title: Re: Broadband Advice
Post by: Star Spangler on January 18, 2008, 01:33:53 PM
QuoteI'm the only person I know that doesn't have broadband!

So do you use "dial up"??  I didn't think that still worked!!
Title: Re: Broadband Advice
Post by: Rois on January 18, 2008, 01:52:46 PM
Quote from: rrhf on January 18, 2008, 12:13:39 PM
Whats the best value wireless Broadband/ calls in /vision package available in the North these days?  What are the options?  have sky+ TV in but only on s 15.99 per month package, love the hard drive recording feature, have a wireless lap top, very interetsed in these guys that download all TV on the internet, about to get a n95 i smart phone too, but couldnt change a tune on an ipod.  Im hopefully about to become technologically up to date, can anyone help?

I went for the Sky Talk package, it's £22 a month (plus the £10 for BT line rental which I presume you have for Sky+) and you get great wireless broadband connection (well I did anyway).  Free evening and weekend UK calls and Customer Service have been pretty good in my somewhat limited experience. 
Title: Re: Broadband Advice
Post by: Gnevin on January 18, 2008, 01:55:01 PM
Quote from: Tony Baloney on January 18, 2008, 12:56:05 PM
QuoteTheir backbone (the lines outside your house)seem to be shit

You have a point - when I first rang BT they told me I was too far from the exchange and that any broadband connection I could get wouldn't be worth having. Sky told me it would be grand so got all their gear and it didn't work (like BT no green signal light). BT then said they could after all offer me a limited broadband service up to 2MB based on a line test to my house. Needless to say I'm less than impressed with their boasts of 100% broadband coverage in the wee six!

I have Cat5 throughout the house and it is hard-wired into the alarm so it's not like I can disconnect an RJ-45 at the alarm auto-dialler box and I don't want to have to rip out the connection to the alarm. Mainly because I couldn't put it back together again. But I take the point that unless I get this isolated (I've disconnected all other phones and Sky+ phone connection) I'll not know if it is causing an issue or not. Shite!

I'm the only person I know that doesn't have broadband!

Are you far out from the local exchange on near you on BT BB?
Title: Re: Broadband Advice
Post by: hoopsaaa on January 18, 2008, 02:02:27 PM
There is no broadband available in a lot of areas in NI . I am aware of it not being available in parts of Greencastle, Cookstown and outside Lisburn. BT if they cannot offer you ADSL broadband are obliged to offer you Satellite Broadband. Buts its expensive and suffers from a high level of latency.
Title: Re: Broadband Advice
Post by: magpie seanie on January 18, 2008, 02:03:01 PM
Mine is not great. Couldn't get wireless despite house being on an elevated site  ??? so got it through the phone line with Gaelic Telecom. It's always on the blink. To be fair if its off it tends to be back on within 10-30 minutes. Do not know why this happens but it does.
Title: Re: Broadband Advice
Post by: Tony Baloney on January 18, 2008, 04:00:07 PM
I'm sure I'm at least 5 miles from the exchange which is why they said they could only offer up to 2MB. My neighbours slightly up the road have been told to forget about it so I must be right on the edge.
Title: Re: Broadband Advice
Post by: offtheground on July 22, 2008, 03:01:51 PM
Is anyone here using Tiscali for their broadband?
They're by far the cheapest option for me; £4.49 for 3mths, then £12.99 for a 12mth contract. Upto 8Mb, unlimited downloads & free wireless router. The olnly thing putting me off is the terrible reviews I've read on a few comparison websites.
Has anyone had any dealings with them??
Title: Re: Broadband Advice
Post by: Minder on July 22, 2008, 03:09:33 PM
Quote from: offtheground on July 22, 2008, 03:01:51 PM
Is anyone here using Tiscali for their broadband?
They're by far the cheapest option for me; £4.49 for 3mths, then £12.99 for a 12mth contract. Upto 8Mb, unlimited downloads & free wireless router. The olnly thing putting me off is the terrible reviews I've read on a few comparison websites.
Has anyone had any dealings with them??

Heard a few stories about their customer services, not great. I have been with BT For almost two years and havent had a bit of bother, i think you are better paying a few quid extra a montha nd getting a better service from an established company.
Title: Re: Broadband Advice
Post by: Square Ball on July 22, 2008, 03:16:08 PM
Quote from: offtheground on July 22, 2008, 03:01:51 PM
Is anyone here using Tiscali for their broadband?
They're by far the cheapest option for me; £4.49 for 3mths, then £12.99 for a 12mth contract. Upto 8Mb, unlimited downloads & free wireless router. The olnly thing putting me off is the terrible reviews I've read on a few comparison websites.
Has anyone had any dealings with them??

can you test the speed they say you will get?
Title: Re: Broadband Advice
Post by: offtheground on July 22, 2008, 03:38:51 PM
They said they ran a test which said that I should be able to get between 6 - 8Mb. I don't anthing installed at the minute so will have to take their word for it. i also called BT who reckoned I should get around 6Mb.
This kinda surprised me as I'm around a mile from the exchange. 
Tiscali have a 10 day 'cooling off period', although according to the reports i've read, once they get your account details you'll have bother cancelling. One other benefit is free international calls at the weekend, although their weekday calls are expensive.
:-\
Title: Re: Broadband Advice
Post by: Square Ball on July 22, 2008, 03:42:16 PM
do you still have to pay BT for their line rental?
Title: Re: Broadband Advice
Post by: offtheground on July 22, 2008, 03:47:16 PM
Yeah, think its around £11 / month
Title: Re: Broadband Advice
Post by: Minder on July 22, 2008, 04:00:12 PM
Aye line rental is around £11, i think they are doing free evening & weekend calls at the minute & another plus i found for BT is after each year of your broadband contract they knock a few quid off it.
Title: Re: Broadband Advice
Post by: offtheground on July 22, 2008, 05:20:38 PM
Aye, think I'm going to go with BT. Have read too many horror stories about Tiscali. Not worth it for a couple of quid a month.
Looked at BT Total Broadband: Option 1, £7.95 for first 3 months, then £15.99 for the rest of the 18mth contract. Up to 8Mb, with a 10Gb useage limit.
Only thing that was annoying me was that most others offered a free wireless router, so rang their sales line and asked them if they'd throw it in which they duely did. Happy days ;D

Still reckon there's slim chance of getting anywhere near the 8Mbps..
Title: Re: Broadband Advice
Post by: offtheground on July 24, 2008, 02:40:48 PM
another piece of advice - was on the phone to BT there sorting out the order for the Broadband. Am going for the option 1 and already had got them to throw in the 'home-hub' wireless router.
thought i'd chance my arm and ask if she'd throw in the phone handset (normally £69) as well. After a bit of persuasion i got her to include it as well.
Just goes to show you that if you've the brass neck to ask, they can throw plenty in.
Title: Re: Broadband Advice
Post by: The_geezer on October 29, 2022, 10:00:35 AM
Hi folks, not sure where to post this. What are users experiences with fiberus broadband? It will be available to us in the next month or so. Currently we have fibre broadband but out hosue is 2 miles away from the cabinet so we only get 5mb download speed on a good day. (no difference from the ADSL speed we used to get) does anybody know if fiberus will make much difference to us?
Title: Re: Broadband Advice
Post by: clarshack on October 29, 2022, 12:20:01 PM
Quote from: The_geezer on October 29, 2022, 10:00:35 AM
Hi folks, not sure where to post this. What are users experiences with fiberus broadband? It will be available to us in the next month or so. Currently we have fibre broadband but out hosue is 2 miles away from the cabinet so we only get 5mb download speed on a good day. (no difference from the ADSL speed we used to get) does anybody know if fiberus will make much difference to us?

I've it ordered and should be getting it installed within the next week or so, so can let you know then what my experience of it is.
My current BT speed is 16mb down and 1mb up which is slow so I've went for the Fibrus 100mb package.

There's a Fibrus FB group which has useful posts/info:
https://www.facebook.com/groups/fibrususers/
Title: Re: Broadband Advice
Post by: The_geezer on October 29, 2022, 01:59:26 PM
Cheers, not sure how much the speed will jump without it being fttp.
Title: Re: Broadband Advice
Post by: armaghniac on October 29, 2022, 06:50:39 PM
Quote from: The_geezer on October 29, 2022, 01:59:26 PM
Cheers, not sure how much the speed will jump without it being fttp.

Surely though, you will get getting FTTP? In which case you'll get the speed of the package.
Title: Re: Broadband Advice
Post by: The_geezer on October 29, 2022, 09:09:21 PM
I am Unsure what service fiberus supplies, if it is fttp is that a whole digging up on the driveway type of job?
Title: Re: Broadband Advice
Post by: general on October 29, 2022, 10:57:47 PM
Regarding fibrus- just arrived in my area. Pole at bottom of driveway, wanted to take fibre from it to my house roughly 50m, and direct across my garden over my drive way.

Jokers.

Basically guided their civils guy that I required 2 poles, along a side lane and then to gable of house. Agreed and waiting poles being put in. Hope to be connected before end nov.

Was at a relatives house last weekend outside stewartstown in the middle of the sticks. He has fibre and pays for 300mb/s. He was getting 295 when I was testing so I'd be happy enough.

FYI fibrus will pay up to £450 to get you out of your current providers contract and a £10 per month discount also. I've signed up to 300mb/s for £39.99 a month inclusive of discount
Title: Re: Broadband Advice
Post by: tbrick18 on October 31, 2022, 02:40:48 PM
My parents and brother have fibrus in as part of the rural connectivity scheme.
They ran the fibre lines on the telegraph poles and then put in 2 new poles to bring it across a field. There was no issue with the civils to be fair, they were very accommodating.
Performance is good.
Service is good.
Router within the house is fine. Though I got a meshing kit for my brother as he wanted to get internet out to his garage. That's working well too.
There has been a couple of outages though which left my elderly parents without internet or phone (they got a VOIP phone as part of their contract). I'd have preferred they'd kept the phone on copper myself as they are elderly and there is little to no mobile signal where they live. So no internet, no phone.
Title: Re: Broadband Advice
Post by: johnnycool on October 31, 2022, 02:58:29 PM
Quote from: tbrick18 on October 31, 2022, 02:40:48 PM
My parents and brother have fibrus in as part of the rural connectivity scheme.
They ran the fibre lines on the telegraph poles and then put in 2 new poles to bring it across a field. There was no issue with the civils to be fair, they were very accommodating.
Performance is good.
Service is good.
Router within the house is fine. Though I got a meshing kit for my brother as he wanted to get internet out to his garage. That's working well too.
There has been a couple of outages though which left my elderly parents without internet or phone (they got a VOIP phone as part of their contract). I'd have preferred they'd kept the phone on copper myself as they are elderly and there is little to no mobile signal where they live. So no internet, no phone.

Interested in this Fibrus thing..
They've the poles up on my road and are due to run the fibre in the Spring.
currently my BT phone line comes from a pole across the road and I'd put the BT line across the road (along with my electricity, I know, not ideal, but one road crossing was all I was prepared to pay for), I've it ducted all the way into my house and under the stairs where I've my switch and Cat5e all running back to but I genuinely don't think they could use the existing BT line to pull the fibre through.

What other options would I have?
Title: Re: Broadband Advice
Post by: giveherlong on October 31, 2022, 03:05:34 PM
Quote from: johnnycool on October 31, 2022, 02:58:29 PM
Quote from: tbrick18 on October 31, 2022, 02:40:48 PM
My parents and brother have fibrus in as part of the rural connectivity scheme.
They ran the fibre lines on the telegraph poles and then put in 2 new poles to bring it across a field. There was no issue with the civils to be fair, they were very accommodating.
Performance is good.
Service is good.
Router within the house is fine. Though I got a meshing kit for my brother as he wanted to get internet out to his garage. That's working well too.
There has been a couple of outages though which left my elderly parents without internet or phone (they got a VOIP phone as part of their contract). I'd have preferred they'd kept the phone on copper myself as they are elderly and there is little to no mobile signal where they live. So no internet, no phone.

Interested in this Fibrus thing..
They've the poles up on my road and are due to run the fibre in the Spring.
currently my BT phone line comes from a pole across the road and I'd put the BT line across the road (along with my electricity, I know, not ideal, but one road crossing was all I was prepared to pay for), I've it ducted all the way into my house and under the stairs where I've my switch and Cat5e all running back to but I genuinely don't think they could use the existing BT line to pull the fibre through.

What other options would I have?

Why could they not use the existing BT duct to pull the fibre cable in?
There's plenty of space in the standard grey 50mm duct for the copper phone cable and fibre cable I would have thought
Have you left a rope in the duct?
Title: Re: Broadband Advice
Post by: armaghniac on October 31, 2022, 05:26:27 PM
Quote from: Fionntamhnach on October 31, 2022, 05:10:45 PM
Quote from: tbrick18 on October 31, 2022, 02:40:48 PM
There has been a couple of outages though which left my elderly parents without internet or phone (they got a VOIP phone as part of their contract). I'd have preferred they'd kept the phone on copper myself as they are elderly and there is little to no mobile signal where they live. So no internet, no phone.

Openreach's POTS over copper phone lines are on borrowed time. Current schedule is to close this down across the UK by the end of 2025, after that date all services on the network are to be IP based, i.e. all landline phone calls are to be done over VoIP. On some exchanges (including many urban ones in NI) there is already a "stop sell" in place where no new copper lines are to be installed, fibre optic only.

However, they have paused plans to put more exchanges into "stop sell" while they try to work out how best to serve customers that are only interested in a landline phone service and have no interest in a general internet service. The problem isn't VoIP on its own here, Openreach are planning to have such lines set up for 0.5Mb/s speeds - pretty rubbish these days for general internet browsing but perfectly fine for VoIP needs - but its more of a concern in power cuts. Current POTS phone lines have a -48V DC voltage difference across the wire pair at the main phone socket powered from the exchange which has battery backups in case mains power fails there, but with VoIP the responsibility for powering the phone circuit lies with the subscriber. One way to deal with this is to have a UPS powering the router so that it can do so for at least several hours in the event of a mains power cut, along with using a (cheap) corded phone connected to the router, and in the early days of Openreach's FTTP roll out they did supply a BBU (battery back up) when installing the ONT for FTTP internet. But they no longer do.

Quote from: giveherlong on October 31, 2022, 03:05:34 PM
Why could they not use the existing BT duct to pull the fibre cable in?
There's plenty of space in the standard grey 50mm duct for the copper phone cable and fibre cable I would have thought
Have you left a rope in the duct?

It'll depend on what infrastructure is available to the installer at the time of the FTTP install.

Prior to my FTTP install, my BT Master phone socket was located on a wall in the living room well away from any electric mains socket so I did a bit of DIY with a short length of Cat5e cable** and plastic trunking above the skirting board to allow my modem/router to be placed next to an electrical socket. When the Openreach FTTP installer came to look at my setup back in the Summer, he took one look inside the master socket and determined that the copper phone line into the home was armoured cable - in other words it was a steel reinforced cable that was directly buried to the house without any ducting installed and so wasn't suitable for running any optical fibre cable at all unless the relevant civils were done, which would have included digging up my lawn, possibly the driveway and definitely the roads & footpaths in the cul-de-sac so they went for the easier option, stringing a fibre cable from a nearby telephone pole to my home(!) to enter a wall next to where my router was/is in the living room. Dunno if Fibrus do this on their installs, but before mine enters indoors via a hold drilled in the wall Openreach installed a thin grey box close to the outdoor hole opening - I haven't been tempted to open this (it's screwed shut) but I believe this holds a coiled-up section of the fibre should it need to be easily extended indoors in the future, or to easily re-splice if required.

In the North, it is noticeable on country roads that there are new poles appearing. This party reflects early projects which laid armoured cable for the POTS, so in some ways we are going backwards. Likewise 50 years ago if you lived in any outlying place then you had a magneto phone with a local battery, although then the phone people had to maintain it.
Title: Re: Broadband Advice
Post by: Tony Baloney on October 31, 2022, 06:42:43 PM
No pleasing people. Yap about erection of poles and yap about  blocking roads when burying/repairing cable. Poles are more convenient and have been part of the landscape for decades.
Title: Re: Broadband Advice
Post by: johnnycool on October 31, 2022, 11:34:47 PM
Quote from: Tony Baloney on October 31, 2022, 06:42:43 PM
No pleasing people. Yap about erection of poles and yap about  blocking roads when burying/repairing cable. Poles are more convenient and have been part of the landscape for decades.


They look to be using a mix of new poles and the old BT poles.
I'm not sure how that works for me as I don't have a rope down the duct but could live with it coming through the gable wall into the attic as I've cat5e up there as well.

The sooner the better for me, BT twisted pair is pish and 3 4G is hit and miss
Title: Re: Broadband Advice
Post by: johnnycool on November 01, 2022, 03:57:50 PM
Quote from: Fionntamhnach on November 01, 2022, 02:55:19 PM
Brown telephone poles & black copper/fibre wire are to me the least offensive when it comes to visual amenity in countryside areas, fairly easy for it to blend in with the surrounding landscape.

IIRC the figure of premises in the north covered by FTTP through Openreach is around 84%, going up to 86% for Openreach & Fibrus combined and 87% capable of a gigabit connection if you thrown Virgin Media into the mix as well. The remaining 13-16% of premises are going to take a decent bit of time to gradually serve though - there's very little low hanging fruit left in terms of premises to still connect up to "Full" fibre fairly easily & cheaply. Fibrus should cover a good lock of those premises eventually through Project Stratum, and Openreach will increase their coverage where they deem practical. Not sure about the FTTP roll out in the Republic, but the FTTP roll out in GB is less ahead compared to NI - Openreach only have around 25% of premises covered for FTTP so far with that increasing around 1% or so a month, with 40% of GB premises able to get a FTTP service (they have more alt-nets providing FTTP over there, compared to just Fibrus over here though another alt-net has started coverage in parts of Derry city, just can't remember it's name right now!) It's kind of history repeating itself, a decade ago the FTTC roll out in the north was much further ahead of that in GB which took some time to catch up.

There's a FTTC Cabinet less than 100 metres from my front door and Openreach tell me they can't connect me or any of my neighbours north of it to the fúckin thing.

Stupid Arseholes.
Title: Re: Broadband Advice
Post by: johnnycool on November 01, 2022, 06:19:43 PM
Quote from: Fionntamhnach on November 01, 2022, 04:12:14 PM
Quote from: johnnycool on November 01, 2022, 03:57:50 PM
There's a FTTC Cabinet less than 100 metres from my front door and Openreach tell me they can't connect me or any of my neighbours north of it to the fúckin thing.

Stupid Arseholes.

Any notable obstruction in the way? e.g river?

No, nothing. Clear line of sight to my front door FFS. it's on the roadside splay for my sight lines at the entrance. I really kid you not.

I offered to take the satellite picture of the cabinet in relation to my house and email it to Openreach, but computer says no.
Title: Re: Broadband Advice
Post by: clarshack on November 01, 2022, 06:55:44 PM
Fibrus getting installed in the morning, there's a duct from the closest pole (50 metres away) going underground to the house so hopefully it will be straightforward enough.
Title: Re: Broadband Advice
Post by: Franko on November 01, 2022, 11:08:17 PM
Quote from: johnnycool on November 01, 2022, 06:19:43 PM
Quote from: Fionntamhnach on November 01, 2022, 04:12:14 PM
Quote from: johnnycool on November 01, 2022, 03:57:50 PM
There's a FTTC Cabinet less than 100 metres from my front door and Openreach tell me they can't connect me or any of my neighbours north of it to the fúckin thing.

Stupid Arseholes.

Any notable obstruction in the way? e.g river?

No, nothing. Clear line of sight to my front door FFS. it's on the roadside splay for my sight lines at the entrance. I really kid you not.

I offered to take the satellite picture of the cabinet in relation to my house and email it to Openreach, but computer says no.

Openreach are the single worst company I have ever dealt with

Having a monopoly for too long must do that to companies
Title: Re: Broadband Advice
Post by: Franko on November 02, 2022, 02:26:54 PM
Quote from: Fionntamhnach on November 02, 2022, 01:15:51 PM
Quote from: Franko on November 01, 2022, 11:08:17 PM
Openreach are the single worst company I have ever dealt with

Having a monopoly for too long must do that to companies

Strictly speaking Openreach only deal with ISPs** concerning issues on their network and never directly with ordinary members of the public or other businesses except in specific circumstances e.g. PR announcements. If you have an issue with their network you have to go through your provider who then liaises with Openreach.

There's a small UK ISP called Andrews & Arnold whom have a strong reputation of keeping on the back of Openreach to ensure any faults or problems on their network for A&A customers get fixed until either the job is done or (in rare cases) it's impossible to fix. They have a promise that if you have a fault on your line that your own ISP fails to get resolved satisfactorily, then they'll take it on and if they can't resolve it, they'll let you migrate away again and refund you for the service you paid them. I'm not sure if this helps Johnnycool's issue of being near an FTTC cabinet but not being connected to it, but if I was in his position I'd be tempted to contact A&A to see if they could get Openreach to do this*** before placing any potential migration order with them. A&A are not the cheapest ISP around, but they're not hugely expensive either and depending on what service you order with them the minimum agreed contract with them is either 1, 6 or 12 months. Otherwise, probably best to wait it out until either Openreach or Fibrus start covering your postcode?

https://www.aa.net.uk
https://www.aa.net.uk/broadband/we-will-fix-your-line/



** In theory this would also include phone calls only (no internet) providers on their network, but I doubt any exist these days.
*** There might be an issue where the cabinet in question may have no spare ports to run a new copper pair from, for example. But without technical details it's hard to know.


Unfortunately was forced to deal with them for infrastructure on a new build house.

I have genuinely NEVER dealt with a less helpful company

They were almost impossible to contact, barring through a web form/email

They would then have someone in a call centre phone you back a few days later at a time of their choosing

Invariably, the person on the other end of the phone was unable to answer the query or help in any way

In the end, I had to go through a friend of a friend who worked there

He said it took 2 minutes to sort my problem

But before I went to him, it had rumbled on for 7 months
Title: Re: Broadband Advice
Post by: Franko on November 02, 2022, 08:32:09 PM
Quote from: Fionntamhnach on November 02, 2022, 04:40:40 PM
Quote from: Franko on November 02, 2022, 02:26:54 PM
Unfortunately was forced to deal with them for infrastructure on a new build house.

I have genuinely NEVER dealt with a less helpful company

They were almost impossible to contact, barring through a web form/email

They would then have someone in a call centre phone you back a few days later at a time of their choosing

Invariably, the person on the other end of the phone was unable to answer the query or help in any way

In the end, I had to go through a friend of a friend who worked there

He said it took 2 minutes to sort my problem

But before I went to him, it had rumbled on for 7 months

The lack of contact details is deliberate because as I said earlier, Openreach do not deal directly with members of the public regarding queries with their network unless there is exceptional circumstances.

If the new build house was part of a development, then the developer should have long before been in liaison with Openreach (along with potentially anyone else available locally e.g. Virgin Media, Fibrus etc.) to have them lay/install lines to the new properties during the building phase. This is not compulsory, but is a real dereliction of their service to not have considered any form of telephony/internet connection for their properties unless they make this point absolutely clear to potential buyers - but most reputable developers will do it because it's one less hassle for potential home owners to deal with. For example, Openreach are unlikely to be as willing to lay underground ducting, digging up gardens, footpaths, roads etc. after the properties have been completed or very near completion, compared to during the build phase when this is a lot easier and involves very little public disruption.

If you had issues with the line before signing up with an ISP, you should have needed to contact the developer whom then should have contacted Openreach. If the developer said that you had to contact Openreach yourself, then they were fobbing you off with incorrect info.

If the new build is a one off with no developer involved (i.e. self-build) then the route to take with getting an Openreach line installed is simply via signing up with a ISP or telephone service provider - when this is being done there should be a note to the ISP during the sign up that a new physical line needs to be installed, wherever that is optical fibre or copper pair. Come the day of the installation the Openreach technician (or one of their subcontractors) should come and fit in a new physical line to your property on the day assuming there are no significant issues they may require a second or further day to install the line e.g. new telephone poles needing to be erected. Once a signup has been made via an ISP, any issues with the service need to be done through them - if they tell you that you need to contact Openreach yourself, then they're as dodgy as f**k and I'd cancel/migrate from them ASAP.

In both cases above, you might be contacted by an Openreach representative after the developer or ISP has passed your details on to them. It'll depend on the case at hand.

It's unfortunately common enough for some issues in Openreach's network to drag on a good bit longer than it really needs to be, but everything needs to go through the proper channels for them to get resorted in a reasonable time. They don't sell their services directly, they just wholesale them for others to sell on. This is different to the likes of Virgin Media, Fibrus, AirBand, BlueBox etc. whom are service providers than own & operate their own wired or wireless networks and sell directly to businesses and residents.

You are more helpful than anyone I spoke to in Openreach.

All this advice is well and good - but when some fat fingered fellow has typed your address wrong to some database and ISP's don't therefore have any record of it, it all falls flat pretty quickly.

It was a self build, with poles needing moved for splays and various little bits and pieces - something that speaking to the right person over the phone could have sorted in 30 minutes - as my man on the inside proved

But of course, this bollocks of an outfit makes themselves uncontactable by design - unless of course you are building 50 houses - in which case capitalism kicks in and you are probably assigned an account manager

7 fecking months of emails/web forms followed by sloth-like characters in a call centre in Liverpool who couldn't give a monkeys

"Nah, not showing on my system mate"

Again, the SINGLE WORST outfit I've ever dealt with

Title: Re: Broadband Advice
Post by: Dougal Maguire on November 02, 2022, 11:06:04 PM
You're not filling me with confidence here. I got full fibre connected up a few weeks ago and Openreach are coming tomorrow to install my Sky router. However I unplugged the Openreach ONT tonight and plugged it back into an extension lead and now the LOS light is showing red. Hopefully Openreach will be able to sort it ok. Also because of a balls up with BT I have to a new landline number but I still haven't been told what it is yet. A lot is resting on the engineer visit tomorrow
Title: Re: Broadband Advice
Post by: lfdown2 on December 01, 2022, 10:45:14 AM
Got Fibrus installed a couple of weeks ago, however now can't connect to my work VPN, they tell me I now need a static IP and that I need to pay £8/month for the privilege - can anyone out there advise if this is reasonable or if there is a potential DIY fix?

Also, wondering how best to get the internet round the house, I have just completed a new build and have had CAT6 wired through the house, handy for hard wiring TV / work laptop etc, however how would I best create a wireless network throughout the house? Any help appreciated!
Title: Re: Broadband Advice
Post by: clarshack on December 01, 2022, 11:07:05 AM
Quote from: lfdown2 on December 01, 2022, 10:45:14 AM
Got Fibrus installed a couple of weeks ago, however now can't connect to my work VPN, they tell me I now need a static IP and that I need to pay £8/month for the privilege - can anyone out there advise if this is reasonable or if there is a potential DIY fix?

Also, wondering how best to get the internet round the house, I have just completed a new build and have had CAT6 wired through the house, handy for hard wiring TV / work laptop etc, however how would I best create a wireless network throughout the house? Any help appreciated!

my house was wired with CAT6, there's a network switch in the loft that is wired to the Fibrus router in the hall and this switch then feeds to all different rooms in the house.  the wireless signal from the Fibrus router won't reach our sunroom, so basically I just have an ethernet cable connecting from a point in the sunroom to my old Asus router which then gives us a wireless signal in the sunroom.

Not sure how you would need a fixed IP to connect to your work VPN? is there something at your work end that maybe needs changed instead?
Title: Re: Broadband Advice
Post by: armaghniac on December 01, 2022, 11:11:23 AM
Quote from: lfdown2 on December 01, 2022, 10:45:14 AM
Got Fibrus installed a couple of weeks ago, however now can't connect to my work VPN, they tell me I now need a static IP and that I need to pay £8/month for the privilege - can anyone out there advise if this is reasonable or if there is a potential DIY fix?

Did you have a fixed IP number before this? Probably not, the work VPN should work on a wireless network in an hotel etc.