Quote from: RedHand88 on Today at 11:16:35 AMQuote from: Tones on Today at 10:46:06 AMFirstly it would be valuable to put a phone queue system in place to say you have reached such and such surgery you are now 15 in the queue, it would help a lot of folk especially older folk and give you some semblance of getting somewhere instead of redialling 100 times only to be told there is no appointment. I would save some appointments each morning for very vulnerable people who ring in after the 8.30 deadline so they can be seen the next morning, it would be great if a doctor rang back instead of a receptionist to say go to A&E instead they are so protected it's impossible to get speaking to them.
Alot of surgeries have this already, but it depends on the number of phone lines coming in to the building. Digital lines are able to cover as many as you want pretty much and will be the norm in 5 years or so.
It also doesn't improve your chances of getting an appointment. There will still be the same amount of people dealt with in a day.
Mine has this. But it can only hold 6/7 people in the queue. Therefore when the queue is filled, you get an engaged tone. 200+ calls to hopefully get onto the queue. Half hour wait from there. Nothing worse than being the next one up and it disconnects.