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Non GAA Discussion => General discussion => Topic started by: Dougal Maguire on July 12, 2017, 12:19:46 PM

Title: Flight delay compensation
Post by: Dougal Maguire on July 12, 2017, 12:19:46 PM
Sitting on a Ryanair plane due to depart from Rome to Dublin. We're 2 hours late departing and now have to change plane as some guy scraped the side of the plane with the baggage loading machine. I'm curtailing my annoyance by convincing myself that if we're 3 hours late we'll be eligible for compensation. Is this the case?
Title: Re: Flight delay compensation
Post by: Rois on July 12, 2017, 12:30:38 PM
Just applied for compensation myself from Aer Lingus.  If you are over two hours late for a flight under 1,500km (I think) and 3hrs for further, then you should be entitled.
The airlines don't make it easy for you to do it - I had to hunt and hunt on the website.
I think you get 250.

You can only get it if the airline didn't take all reasonable steps.  They may catch you out on that bit.  Def try - there's European legislation on it.   
Title: Re: Flight delay compensation
Post by: Kilkevan on July 12, 2017, 12:43:51 PM
I had the same thing leaving Manchester for Dublin with Ryanair. They put up a brick wall so I reverted to a no-win no-fee service, there are plenty to be found by googling. They did everything and out of the blue I got a cheque for 250. I had to pay something like 40 to the service but without it I would have given up.
Title: Re: Flight delay compensation
Post by: screenexile on July 12, 2017, 01:42:28 PM
The same for me a few years ago when our flight got cancelled from Poland back to Dublin.

250 was not enough to cover the hardship endured from spending 4 hours in Krakow train station waiting for a 6am train  :o :o
Title: Re: Flight delay compensation
Post by: Main Street on July 12, 2017, 04:22:52 PM
The same for me a few years ago when our flight got cancelled from Poland back to Dublin.

250 was not enough to cover the hardship endured from spending 4 hours in Krakow train station waiting for a 6am train  :o :o
What hardship did you endure?
Title: Re: Flight delay compensation
Post by: Dougal Maguire on July 12, 2017, 08:04:26 PM
Thanks folks. We ended up 2 and a half hours late. When I got home I noticed Ryanair had sent me an email apologising and offering a refund if I wanted to cancel or the offer of an alternative flight if one was available. Think this must be standard procedure, mind you neither is an option if the delay occurs after you've boarded. Think I'll go down the no win no fee route.
Title: Re: Flight delay compensation
Post by: screenexile on July 12, 2017, 10:34:22 PM
The same for me a few years ago when our flight got cancelled from Poland back to Dublin.

250 was not enough to cover the hardship endured from spending 4 hours in Krakow train station waiting for a 6am train  :o :o
What hardship did you endure?

4 hours in a train station with about 40 homeless people half drunk, half stoned off their bake and a couple of massive dogs as well as a fight breaking out beside us at 4am between two homeless dudes and not a police officer in sight. Oh and this was in January so it was absolutely freezing.

Had to then get a train to Katowice and a plane to London, then to Dublin and then drive back to Derry from Dublin at 10pm the night after the flight!

It was a real shame because we'd had an absolutely class time in Krakow the whole weekend it's a great spot!
Title: Re: Flight delay compensation
Post by: Itchy on July 12, 2017, 10:59:49 PM
Your travel insurance might also cover this if you have it.
Title: Re: Flight delay compensation
Post by: magpie seanie on July 13, 2017, 10:41:45 AM
I didn't realise there is an entitlement to this. I've used a third party to make a claim. They're taking a nice lump of commission off me but they're saying I should get a tidy sum back. Our flights was cancelled, or should I say turned around and returned to base.
Title: Re: Flight delay compensation
Post by: Dougal Maguire on July 13, 2017, 12:05:56 PM
How lng were you delayed? Mine was 2 and a half hours and I'm told it would have to be 3. What company did you use?
Title: Re: Flight delay compensation
Post by: Main Street on July 13, 2017, 12:25:19 PM
In the mid 80's I traveled by train to a town in the middle of Sweden, but the train was delayed and missed the last bus.
I was standing around lonesome and moping, a taxi driver drove right up beside me, said to hop in and where did I want to go?
I said it's about a 40km round trip to such and such a village, he said no problem, seeing my bemusement he added,  "no worries, the train company pays for the taxi service when the train misses the last bus, just give me your train ticket".
Title: Re: Flight delay compensation
Post by: Main Street on July 13, 2017, 12:41:24 PM
How lng were you delayed? Mine was 2 and a half hours and I'm told it would have to be 3. What company did you use?
Air passenger rights are outlined here
https://www.aviationreg.ie/air-passenger-rights/delay.210.html (https://www.aviationreg.ie/air-passenger-rights/delay.210.html)

 I see passenger rights are not only concerning the departure time but also arriving late at your destination.

Title: Re: Flight delay compensation
Post by: T Fearon on July 13, 2017, 01:44:53 PM
Good luck with getting money from.Ryanair.More chance of Nelson Mc Causland being next Pope.
Title: Re: Flight delay compensation
Post by: Dougal Maguire on July 13, 2017, 01:52:05 PM
Good luck with getting money from.Ryanair.More chance of Nelson Mc Causland being next Pope.
or Willie Frazer becoming next manager of Whitecross GFC. You're correct and I'm not going to bother pursuing anything.
Title: Re: Flight delay compensation
Post by: Zulu on July 13, 2017, 04:32:19 PM
My Ryanair flight was delayed by 4 hours recently and I applied for the compensation (250), I got an email to say I'd get the money in my account within 10 working days. It'll be 10 working days tomorrow so I'll see if I get it. I do have an email saying they will refund me so I presume they won't drag the arse of it but I'll soon know!
Title: Re: Flight delay compensation
Post by: Kilkevan on July 13, 2017, 09:20:32 PM
Good luck with getting money from.Ryanair.More chance of Nelson Mc Causland being next Pope.
or Willie Frazer becoming next manager of Whitecross GFC. You're correct and I'm not going to bother pursuing anything.

Do you want me to see if I have anything from the company who looked after my compensation? All I had to do was fill in a few details, took about five minutes, and then they looked after the rest. Took a good while, maybe 12 months but out of the blue I got a cheque from Ryanair.
Title: Re: Flight delay compensation
Post by: magpie seanie on July 14, 2017, 04:26:44 PM
How lng were you delayed? Mine was 2 and a half hours and I'm told it would have to be 3. What company did you use?


I used AirHelp. They're taking a big chunk of commission (25%) but they seem clear that I'm due the 600 per person. Our flights took off on time but after 2 hours was turned around and went back to Dublin. The next morning we got a flight to Manchester and then onwards to our destination with a different airline. Was travelling with wife, 2 kids and my two parents. It was brutal to say the least. We were approximately 30 hours late arriving.
Title: Re: Flight delay compensation
Post by: Tony Baloney on July 14, 2017, 05:10:14 PM
How lng were you delayed? Mine was 2 and a half hours and I'm told it would have to be 3. What company did you use?


I used AirHelp. They're taking a big chunk of commission (25%) but they seem clear that I'm due the 600 per person. Our flights took off on time but after 2 hours was turned around and went back to Dublin. The next morning we got a flight to Manchester and then onwards to our destination with a different airline. Was travelling with wife, 2 kids and my two parents. It was brutal to say the least. We were approximately 30 hours late arriving.
THAT is definitely worth compensating unlike these other cry babies  :'(.

I take it there were issues with the plane?
Title: Re: Flight delay compensation
Post by: Dougal Maguire on July 14, 2017, 05:15:28 PM
Thanks for that worthwhile contribution. Have you nothing better to be at.
Title: Re: Flight delay compensation
Post by: Tony Baloney on July 14, 2017, 06:32:54 PM
Thanks for that worthwhile contribution. Have you nothing better to be at.
When I'm addressing you directly I'll let you know.
Title: Re: Flight delay compensation
Post by: Dougal Maguire on July 14, 2017, 06:43:56 PM
Comments still valid regardless of who it was directed at.
Title: Re: Flight delay compensation
Post by: Asal Mor on July 15, 2017, 08:17:21 AM
How lng were you delayed? Mine was 2 and a half hours and I'm told it would have to be 3. What company did you use?


I used AirHelp. They're taking a big chunk of commission (25%) but they seem clear that I'm due the 600 per person. Our flights took off on time but after 2 hours was turned around and went back to Dublin. The next morning we got a flight to Manchester and then onwards to our destination with a different airline. Was travelling with wife, 2 kids and my two parents. It was brutal to say the least. We were approximately 30 hours late arriving.
THAT is definitely worth compensating unlike these other cry babies  :'(.

I take it there were issues with the plane?
With you there Tony. If everyone was as litigious as some on here, the cost of flying would be so prohibitive that only millionaires would be able to leave the country.
Title: Re: Flight delay compensation
Post by: Kilkevan on July 15, 2017, 10:52:34 AM
How lng were you delayed? Mine was 2 and a half hours and I'm told it would have to be 3. What company did you use?


I used AirHelp. They're taking a big chunk of commission (25%) but they seem clear that I'm due the 600 per person. Our flights took off on time but after 2 hours was turned around and went back to Dublin. The next morning we got a flight to Manchester and then onwards to our destination with a different airline. Was travelling with wife, 2 kids and my two parents. It was brutal to say the least. We were approximately 30 hours late arriving.
THAT is definitely worth compensating unlike these other cry babies  :'(.

I take it there were issues with the plane?
With you there Tony. If everyone was as litigious as some on here, the cost of flying would be so prohibitive that only millionaires would be able to leave the country.

The law states that if a flight is delayed by three hours or more the passenger should receive 250. In essence, the moment a flight is delayed by 180 minutes the 250 becomes the property of the passenger. That the airlines try to make it difficult for the passenger to receive his/her money is where the difficulty arises. There's nothing litigious about trying to get hold of your property.
Title: Re: Flight delay compensation
Post by: Dougal Maguire on July 15, 2017, 04:42:08 PM
I think Fr Fintan Stack's description of Fr Ted's 2 friends would be appropriate to those2 guys
Title: Re: Flight delay compensation
Post by: Kilkevan on July 15, 2017, 05:02:14 PM
I think Fr Fintan Stack's description of Fr Ted's 2 friends would be appropriate to those2 guys

Lol... I'm going to throw a whacky idea out there... Michael O'Leary and other airline bosses might be, just might, aware of the legislation. I'm going to guess they also know the average amount of flights which are delayed by three hours or more. With this information to hand maybe, only maybe now, they calculate how much extra they need to be making per flight to cover themselves in these eventualities and possibly, slight possibility here, slap that fee onto a variety of tickets. Then they pay the passengers their due compensation to the passengers who kick up enough of a stink and pocket the rest as further profit.

Call me sceptical but the O'Learys of this world don't strike me as buck eejits.
Title: Re: Flight delay compensation
Post by: Asal Mor on July 15, 2017, 09:00:22 PM
I think Fr Fintan Stack's description of Fr Ted's 2 friends would be appropriate to those2 guys
I think you need some new pop culture references.
Title: Re: Flight delay compensation
Post by: David McKeown on July 16, 2017, 12:15:27 AM
I've found it strange how different airlines handle these situations. My wife and I were delayed on BA flight that had to make an emergency landing. The captain walked through the plane to tell us we would all get compensation and to give out the address. When I claimed BA eventually agreed to pay my compensation after about 3 months but wouldn't pay for my now wife unless she claimed separately (even though I paid for both flights). Owing to currency flucations she got more money than I did too.

Got delayed about 8 hours flying to Manchester last September. Flight was on a Friday and EasyJet paid my compensation by the Tuesday morning and I didn't even need to make a claim. They paid me for both mine and my wife's compensation with no difficulty.

Aer Lingus then cancelled my flight in April. They have no phone number to ring to complain, no direct email address and have taken weeks on end to reply to correspondence. I've now had to involve a solicitor (it's about more than just compensation for the delay) and issued proceedings against them during the week.
Title: Re: Flight delay compensation
Post by: Tony Baloney on July 16, 2017, 12:57:08 AM
  http://jrnl.ie/3484226 (http://jrnl.ie/3484226)

Title: Re: Flight delay compensation
Post by: TabClear on July 16, 2017, 10:03:26 AM
I've found it strange how different airlines handle these situations. My wife and I were delayed on BA flight that had to make an emergency landing. The captain walked through the plane to tell us we would all get compensation and to give out the address. When I claimed BA eventually agreed to pay my compensation after about 3 months but wouldn't pay for my now wife unless she claimed separately (even though I paid for both flights). Owing to currency flucations she got more money than I did too.

Got delayed about 8 hours flying to Manchester last September. Flight was on a Friday and EasyJet paid my compensation by the Tuesday morning and I didn't even need to make a claim. They paid me for both mine and my wife's compensation with no difficulty.

Aer Lingus then cancelled my flight in April. They have no phone number to ring to complain, no direct email address and have taken weeks on end to reply to correspondence. I've now had to involve a solicitor (it's about more than just compensation for the delay) and issued proceedings against them during the week.

Aer  Lingus and BA are effectively the same stable with Iberia under the IAG hold Co.  The likes of easyjet might take the old quin insurance approach. Settle what you have to as quickly as possible and minimise administration overheads. Depends on the company weighing up the advantages of dragging it out and people not bothering to claim against the higher administration cost and potential higher pay outs if solicitors etc get involved
Title: Re: Flight delay compensation
Post by: Kilkevan on July 16, 2017, 10:50:39 AM
  http://jrnl.ie/3484226 (http://jrnl.ie/3484226)

Ryanair does make it awkward for claims companies. However, they make it impossible for customers. After my Manchester flight I sent an email to Ryanair outlining why I was due compensation and promptly received an email telling me, in slightly politer terms, to f**k off. That's when I went to the claims company. It took them months of chasing Ryanair before I got a series of letters from Ryanair saying they wouldn't deal with the claims company but were looking into it. I replied saying I was dealing with it through the claims company and was forwarding all communication to them. I reckoned what Ryanair were at was trying to get me to drop things with the claims company so they could deal with me as an individual and revert to f**k off. Out of the blue I got a cheque from Ryanair. Now there's no way I would have had the energy to keep chasing Ryanair as the claims company did nor do I believe Ryanair's response would ever have differed from the original.

Anyway, what Ryanair are at in securing the home court decision is obvious... In most cases the compensation wouldn't be worthwhile for someone who had to travel over to Ireland, probably stay over, and then return. Essentially they are trying to put the passenger in a situation where it doesn't pay them to chase the compensation so they drop the claim anyway.
Title: Re: Flight delay compensation
Post by: gerrykeegan on July 16, 2017, 11:42:16 AM
I had to change our flight dates, gravely ill family member, Change of flights cost about 480 for the family. Ryanair said they would  credit us for the charges if we could substantiate claim. Then refused it, I kept at it, letter after letter. 5 or 6 letters got a refund for the 480. They made it difficult but it can be done.
Title: Re: Flight delay compensation
Post by: magpie seanie on July 17, 2017, 02:23:59 PM
How lng were you delayed? Mine was 2 and a half hours and I'm told it would have to be 3. What company did you use?


I used AirHelp. They're taking a big chunk of commission (25%) but they seem clear that I'm due the 600 per person. Our flights took off on time but after 2 hours was turned around and went back to Dublin. The next morning we got a flight to Manchester and then onwards to our destination with a different airline. Was travelling with wife, 2 kids and my two parents. It was brutal to say the least. We were approximately 30 hours late arriving.
THAT is definitely worth compensating unlike these other cry babies  :'(.

I take it there were issues with the plane?


One of the engines went. We weren't told that officially (ground crew member in Dublin told us), We were told "mechanical issue" which was probably fair enough. We were actually closer to Canada at that stage than Dublin but they elected to turn around (probably would have been a nightmare for them to try and fix a plane in some unscheduled landing spot in Canada).
Title: Re: Flight delay compensation
Post by: Tony Baloney on July 17, 2017, 02:53:21 PM
How lng were you delayed? Mine was 2 and a half hours and I'm told it would have to be 3. What company did you use?


I used AirHelp. They're taking a big chunk of commission (25%) but they seem clear that I'm due the 600 per person. Our flights took off on time but after 2 hours was turned around and went back to Dublin. The next morning we got a flight to Manchester and then onwards to our destination with a different airline. Was travelling with wife, 2 kids and my two parents. It was brutal to say the least. We were approximately 30 hours late arriving.
THAT is definitely worth compensating unlike these other cry babies  :'(.

I take it there were issues with the plane?


One of the engines went. We weren't told that officially (ground crew member in Dublin told us), We were told "mechanical issue" which was probably fair enough. We were actually closer to Canada at that stage than Dublin but they elected to turn around (probably would have been a nightmare for them to try and fix a plane in some unscheduled landing spot in Canada).
I'm not sure I'd have been able to get back on the replacement plane. I've improved over the past couple of years with regards to flying, mostly because the flights were smooth, but I think something like that would set me back years!  :-\

 
Title: Re: Flight delay compensation
Post by: magpie seanie on July 18, 2017, 09:14:30 AM
How lng were you delayed? Mine was 2 and a half hours and I'm told it would have to be 3. What company did you use?


I used AirHelp. They're taking a big chunk of commission (25%) but they seem clear that I'm due the 600 per person. Our flights took off on time but after 2 hours was turned around and went back to Dublin. The next morning we got a flight to Manchester and then onwards to our destination with a different airline. Was travelling with wife, 2 kids and my two parents. It was brutal to say the least. We were approximately 30 hours late arriving.
THAT is definitely worth compensating unlike these other cry babies  :'(.

I take it there were issues with the plane?


One of the engines went. We weren't told that officially (ground crew member in Dublin told us), We were told "mechanical issue" which was probably fair enough. We were actually closer to Canada at that stage than Dublin but they elected to turn around (probably would have been a nightmare for them to try and fix a plane in some unscheduled landing spot in Canada).
I'm not sure I'd have been able to get back on the replacement plane. I've improved over the past couple of years with regards to flying, mostly because the flights were smooth, but I think something like that would set me back years!  :-\


We had to fly to Manchester the next morning but we got Virgin Atlantic to our destination then which was very nice. We very nearly didn't after a tangle with a wee w**ker of a security guard in Manchester. At the time our youngest was still taking formula milk. In Dublin they had a machine that could analyse the carton and approve it for bringing it on the plane. In Manchester this tool told us we couldn't bring it on the plane. Wasn't one bit nice about it including the words "it's not my fault if they don't do things correctly in Dublin...." My wife (normally the calmer one of the two of us - no surprises there) lost the plot and ate him. He got thick and got her taken aside and searched. So overall the additional comfort of Virgin Atlantic was much needed after that. When we arrived in Orlando I had to pick up the rental car, car seats for the kids at Walmart (including assembly.....head melted) and drive across Florida to St Pete Beach. Initial plan was to stay in Orlando for a night and then go at our leisure. Disaster. I nearly cried when we got to our hotel.
Title: Re: Flight delay compensation
Post by: Thecolts11 on August 24, 2017, 10:25:30 AM
My Ryanair flight was delayed by 4 hours recently and I applied for the compensation (250), I got an email to say I'd get the money in my account within 10 working days. It'll be 10 working days tomorrow so I'll see if I get it. I do have an email saying they will refund me so I presume they won't drag the arse of it but I'll soon know!

Hi, was this paid out?  I am nearing the end of my 10-working days but still has not been refunded.  Thanks.