Quote from: David McKeown on July 16, 2017, 12:15:27 AM
I've found it strange how different airlines handle these situations. My wife and I were delayed on BA flight that had to make an emergency landing. The captain walked through the plane to tell us we would all get compensation and to give out the address. When I claimed BA eventually agreed to pay my compensation after about 3 months but wouldn't pay for my now wife unless she claimed separately (even though I paid for both flights). Owing to currency flucations she got more money than I did too.
Got delayed about 8 hours flying to Manchester last September. Flight was on a Friday and EasyJet paid my compensation by the Tuesday morning and I didn't even need to make a claim. They paid me for both mine and my wife's compensation with no difficulty.
Aer Lingus then cancelled my flight in April. They have no phone number to ring to complain, no direct email address and have taken weeks on end to reply to correspondence. I've now had to involve a solicitor (it's about more than just compensation for the delay) and issued proceedings against them during the week.
Aer Lingus and BA are effectively the same stable with Iberia under the IAG hold Co. The likes of easyjet might take the old quin insurance approach. Settle what you have to as quickly as possible and minimise administration overheads. Depends on the company weighing up the advantages of dragging it out and people not bothering to claim against the higher administration cost and potential higher pay outs if solicitors etc get involved