Maybe they wanted a paper trail, hard to say what was and what wasn't said in a call unless the call is recorded? Not sure if they are.
agreed, but again normally the best approach is to finish the call by mentioning how you plan to email a copy of what you had discussed to a certain email address belonging to the county and for good measure email croke park too.
not the above case:
So an email goes through to whoever, they discuss said email/allegation with the relevant party, assurances are given that there is an ongoing private matter that has been dealt with by the authorities. Do you disregard that and go down another path or do you based on the email sack him rather than deal with the certain backlash that will come with it?
Personly if no reply to an email I ring, if possible, discuss the email, then send one, following our discussions please see summary below and list what was discussed, but that's me.